After completing your purchase, CRANE LOTUS will send you an Order Confirmation email. If you can't locate it in your inbox, please check your junk mail or spam folders. If you still can't find it, feel free to reach out to our customer service team via email, and we'll be happy to resend the confirmation for your reference.

If you have any questions or concerns about your invoice, please don't hesitate to Contact Us with your order number included. Our customer service team will assist you promptly and address any inquiries or issues regarding your invoice.

Absolutely. We prioritize online security at CRANE LOTUS. Rest assured, we do not store any financial information on our servers. To ensure the utmost security of personal data, we work with trusted and reputable third-party hosting agents and payment providers. Your privacy and security are our top priorities.